Shipping & Returns – The Capsule


  • Free Standard shipping for all US and Canada Orders! 
  • We have International shipping to select countries! 
  • Orders are processed and shipped out within 1-2 business days.
  • Estimated Delivery for US and Canada Orders is 2-8 business days from order date. Estimated Delivery for International Shipping 7-21 business days from order date.


We all know that returns happen.  We make it pretty easy at The Capsule...all returns are free!

  • We must receive your unwanted items within 14 days of the order delivery date.
  • Any returns after the 14 days will not be accepted.
  • All items MUST be unworn and unwashed with ALL tags attached.
  • All Accessories, Jewelry, Swim, Hair Scarves, and Sale items are FINAL SALE.
  • All returns will be given store credit. We do not give refunds at this time.
  • *Please note that you will not be refunded for the initial shipping cost*

Go to our Return Portal to get your shipping label. Then just ship us the unwanted merchandise with the shipping label that will be provided to you. Once we have received your items and your return is approved you will receive your store credit. If the items we receive are not unworn or unwashed you will not receive store credit and the return will not be accepted. 


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